KATE SPADE & COMPANY

store manager - kate spade new york #1855 mebane, nc

US-NC-Mebane
1 week ago(12/5/2017 12:51 PM)
Job ID
23537
Category
Retail Field - Other

Overview

Crisp color, graphic prints and playful sophistication are the hallmarks of Kate Spade & Company. From handbags and clothing to jewelry, fashion accessories, fragrance, eyewear, shoes, swimwear, home decor, desk accessories, stationery, tabletop and gifts, our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. We call it living colorfully.

Kate Spade & Company has more than 450 specialty and outlet shops in 47 countries around the world.  Our colorful products are sold worldwide, in every time zone and on every continent. Whether in San Francisco, Sao Paulo or Shanghai, our shops are always warm and inviting.


Welcome to Kate Spade & Company. 

Responsibilities

general purpose of the position: the store leader is responsible for overall day to day store operations, achievement of financial goals, talent development, talent recruitment, guest experience, visual execution and administrative functions.  act as a kate spade ambassador by bringing our brand to life for both our internal and external customer.  lead through our core values and core competencies.  responsibilities include, but are not limited to the following:

 

essential duties and responsibilities

selling and service:

  • oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach through kate spade clientele standards
  • drive store results through leadership through development of strategic business plans and initiatives that will positively impact store results
  • model, observe and coach the selling environment, provide consistent feedback on the guest experience tools
  • assist leaders on goal setting to ensure the highest level of guest experience and sales
  • monitor and analyze guest voice feedback trends, make appropriate operational and developmental changes to positively impact the guest experience and sales
  • ensure leadership team effectively utilizes the DOR program to take ownership of the business in their respective areas of responsibilities

 

leadership presence/steward of talent:

  • through coaching, achieve financial success that positively impacts the store performance
  • responsible for hiring and succession strategy to ensure open positions are filled in a timely manner with top talent
  • embrace and maintain company driven initiatives for on-boarding, training and development of teams
  • through collaboration and communication build relationships with peers and corporate partners
  • consistently manage performance through accountability and development utilizing all company driven tools and platforms
  • build effective business relationships with associates and guests as a brand ambassador of the brand
  • understand and able to communicate the kate spade brand aesthetic, philosophy and core values to the leadership team and client through leading organization, leading self and leading people core competencies

 

operational excellence:

  • perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
  • ensure brand standards meet company expectations
  • plan and implement company events and workflow while managing payroll expense
  • leverage leadership meetings along with quarterly all team meetings to set expectations and create clarity and focus
  • identify, communicate and supervise inventory counts, business trend information, and product feedback in order to drive sales and enhance the guest experience
  • ensure store is being fiscally responsible by writing an effective schedule and adjusting one to the needs of the business daily
  • ensure store room is organize to company SOPs to drive replenishment best practices
  • oversee loss prevention policies and procedure to be 100% compliant

Qualifications

 education and experience required:

  • minimum 3 years management experience in luxury goods or a comparable retail environment
  • college degree preferred

skills and abilities required:

  • passion and desire for excellence by exceeding goals successfully and consistently
  • proven ability to acquire, develop and retain top talent
  • proven ability to drive better business results year over year
  • exceptional guest service skills
  • strong business acumen; including retail math and P&L responsibility
  • proven ability to work with retail operating systems
  • excellent verbal and written communication skills
  • strong work ethic; ability to problem solve

physical requirements:

  • available to work store schedule, as needed, including evenings and weekends
  • standing for extended periods of time
  • able to safely lift boxes up to 40 pounds
  • comfortable climbing ladders

 

Kate Spade & Company is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran

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